Return and Exchange Policy

Return and Exchange Policy:
Return and exchange period: After the equipment is installed and debugged successfully, if the customer finds quality problems, he can apply for a return or exchange within 7 days.
Return and exchange conditions: If the equipment has non-artificial quality problems and cannot operate during normal use, the merchant will repair and deal with it first.
Return and exchange process: Customers generally need to submit a return and exchange application to the merchant through designated channels such as the official website and customer service hotline, providing information such as the order number and product problem description. After receiving the application, the merchant will review it within a certain period of time (such as 24 hours or 3 working days), and after the approval is approved, the customer will be informed of the return and exchange address and other details. The customer will send the product back as required, and the merchant will inspect it again after receiving it, and if it confirms that the conditions are met, the return and exchange procedures will be handled, the refund will be returned the same way, and the exchange will arrange to send a new product.
Freight Bearing: Returns and exchanges caused by product quality problems or merchant reasons are usually borne by the merchant; Due to personal reasons such as wrong selection and aesthetic changes, the freight is generally borne by the customer and a certain amount of wear and tear.
In addition, customized devices may not be subject to the no-reason return and exchange policy. It is recommended to carefully read the terms of the merchant's return and exchange policy before purchasing, or communicate directly with the merchant to confirm to protect your legitimate rights and interests.